Address, Phone #, References, Available on request.
IT Professional with extensive and varied hardware and software experience. Key areas include technical support and help desk administration. Knowledgeable regarding Internet/Intranet and software development. Experience with various operating systems and multiple platforms (Intel, Apple, and Sun). Excellent research, analytical and problem solving skills. Demonstrated communications abilities among all levels of users and management. Adept at supporting web based applications as well as stand-alone programs.
Qa Associates Plymouth Meeting, PA 2002-Current
Onsite at SunGard testing and evaluating Intranet and Client Server based Disaster Recovery and Business Continuity Software. Coordinated additional testing efforts by non-QA support personnel. Provide support to customer service representatives and trainers. Using Team Track as a defect tracking and change management tool.
Maintain test configurations on multiple platforms
REUTERS / REALITY ON-LINE, Norristown, PA 1993-2001
Tested and evaluated Internet applications. Maintained defect database, documentation for version control, functional specs, FCL’s, trading matrixes, test plans and test reports. Actively participated in Customer-Focused development.
Tested and evaluated financial software. Tested proprietary online data delivery through X25.
Managed top tier assistance for technical support, customer service and sales. Provided e-mail support responses for 40,000-member online service.
Performed telephone support for Reality’s financial software programs. Support for tier 2 evening callbacks.
TEMPSAMERICA, Plymouth Meeting, PA 1992-1993
Computer Help Desk Associate
Performed telephone support for field sales force and managers. Maintained field hardware and peripherals.
R&M ASSOCIATES, South Hackensack, NJ 1987-1992
Senior Level Field Engineer
Maintained and supported laser printers of various models as well as X Windows Computer Terminals.
BABBAGES, King of Prussia, PA & Plymouth Meeting, PA 1990-1992
Sales Associate (part-time)
Worked in retail sales and hardware and software customer support for all types of computers and programs.
MESA TECHNOLOGY CORP., Lionville, PA 1984-1987
Senior Field Engineer
Maintained large customer base of computer-related peripherals such as Printronix and Data Printer, QMS laser printers, Canon, Ricoh, and Xerox laser printers, Answer Technology Ion Deposition printers, VT 100 Emulation Terminals and Cipher tape drivers.
KASTLE SECURITY SYSTEMS, Philadelphia, PA 1983-1984
Maintained several mini-computer systems (DEC PDP 11/23+, DEC LSI 11/23, and FORTUNE 16:32) and associated Winchester drives, printers, modems, controllers, and terminals.
Montgomery County Community College, Blue Bell, PA (2000-2001)
Control Data Institute, Philadelphia, PA (1982)
Pennsylvania Institute of Technology, Upper Darby, PA (1979-1981)
A. Phillip Randolf Skills Center, Philadelphia, PA (1977-1979)
Senior Volunteer and Technical Advisor with The Children’s Project 2000. Project 2000 has helped over 5,000 economically challenged families throughout our region receive a computer for home use. I have been involved in many positions with the organization, most specifically in teaching and helping other volunteers learn how to repair various computers. I am also Webmaster for their Internet site at www.teamchildren.com, responsible for configuration, maintenance and technology enhancements.